Great Deal Capresso 153.04 C3000 Automatic Coffee and Espresso Center, with Pump-Auto Cappuccino System
We have had our Capresso C3000 for almost 6 years and have found it to be a fabulous machine. Aside from the fact that my husband and I use this machine every day for our own use at our Florida home, we also host many, many visitors who always remark on the FABULOUS coffee. One of our repeat visitors refers to our Capresso as the “Java Genie”! In the 6+ years we’ve owned this machine, I’ve had to send it twice to N.J. for repairs. Considering that this baby pumps out more than 1,500 cups of coffee each year, that seems to me like a very reasonable tradeoff. I have just received the machine back from its’ 2nd service – it was returned in less than 1 week, fully operational. I am about to purchase a 2nd machine for our summer home – any other coffee maker is a compromise!
Disappointed – Danny Wilcox – Carver,MA
Below is the message I Sent to Capresso. I think it explains it all.They did not reply until i sent them a follow up letter
Dear Madam or Sir:
I was very excited about purchasing one of your Capresso Super Automatic Impressa S series machines. The design concepts and convenience appealed to me. Usually (not always!) the higher priced items tend to be of better quality and your machines definitely fall into the higher priced category. Therefore I assumed they would be of the utmost quality. Boy was I wrong. Rather giddy I took the 45 minute drive down to ******** ******* in Wrentham, MA to purchase an Impressa S7 only to find they had none in stock, but they did have factory refurbished C3000 machines. So in having good luck with other manufactures refurbished products, and assuming your company was thorough in its refurbishing process I was comfortable purchasing one at its 00.00 price tag. Upon arriving home and opening the package I was rather disappointed. The machine was filthy there was still grounds in it, and the surfaces and catch trays all had dried up coffee and sediment on them. So I read the manual and cleaned the machine the best I could. When I went to set it up and attach the frothXpress I found that the Steam nozzle was missing. Figuring I could call and get one shipped to me Monday I continued on. Plugging in the machine and going through the initial rinse phase I got a message to fill the system and press steam. The system was full of water and beans and the steam half of the machine worked. When trying to make a cup of coffee it would grind the beans and then just dump them into the waste tray. After looking through the manual again and checking your website I decided that the machine was defective and boxed it back up. The next morning I loaded it back in the car and made the 45 Minute ride back to the store to exchange it. After making the 45 Minute ride home with the new unit I was happy to find that this one had the steam nozzle. This one was also filthy. During cleaning of the second unit I found that the used coffee container and aroma protection lid where missing from this one. When I powered up the second unit neither the steam nor the brew system functioned with the system full of water and beans. With this I packed it back up and spent an hour and a half to return it to the store, and did not get another for obvious reasons. Mind you that both boxes appeared to be unopened and factory sealed. With all that I found wrong with both units it makes me wonder if your refurbishing process consists boxing them back up and shipping them out or if the fixed units got mixed with the damaged units. I can not see how a company could ship a filthy machine like that with the health concerns involved.
I decided to give your company a second chance today Monday, March 07, 2005 by calling your customer support line. I wanted to find a stocking local retailer where I could buy a new Impressa S7 and express my dismay about the problems I had this weekend. I wanted to buy it locally so if I had more problems I could return it to the store instead of shipping it somewhere. The service representative got me locations down in Providence, RI about an hour and fifteen minutes away from me but seemed irritated that she had to do it for me. I had already tried the net but it returned no results. When I started to mention my problems she showed no interest at all and just worked to get me off the phone without addressing any of my concerns for the product. This left me with a bad taste in my mouth and no real desire to spend 00.00 on a machine made by your company. The People at ******* ******* where professional, courteous, and sympathetic to my problem though there was nothing they could do for me. It is a shame your company is not the same. All this from a company that makes the claim “People and Attitudes Make a Difference!
Once you own a Capresso product we want to make sure that you feel completely comfortable about your decision” on your website. I am pretty sure my comments will not make it under that section of your site but I can make sure that this letter gets posted with every product review location that I find your products in.
Disappointed,
Danny Wilcox
Rating : 4.0
Price on Sep 03, 2010 00:30:15 : $2,394.99
Availability : N/A
Capresso 153.04 C3000 Automatic Coffee and Espresso Center, with Pump-Auto Cappuccino System Features
- Fully automated, programmable coffee, espresso, and cappuccino maker
- Integrated burr coffee grinder; 96-ounce removable water tank for easy filling
- Programmable timer, coffee strength, and temperature
- Includes water filter attachment, 2 sample water filters, 6 cleaning tablets, and water-hardness test sticks
- Measures 14 by 14 by 15-1/2 inches; 1-year limited warranty
Capresso 153.04 C3000 Automatic Coffee and Espresso Center, with Pump-Auto Cappuccino System Overviews
When feeling a little groggy in the morning, or wondering where the coffee measure was tossed, or when dreaming of hiring a personal barista, consider the Capresso 3000. With completely automatic functions and stylish good looks, it fulfills all of these desires and doesn’t ask for tips.
Easy to pre-set, the Capresso 3000 wakes up first, warming itself up in preparation for the coffee to come. Just stumble into the kitchen, find a clean mug, and set it down under the adjustable coffee spout. If you’re in the mood for a cappuccino, pour some milk into a separate cup, so that it can be steamed while the Capresso brews. Then select the quantity and style of coffee wanted by pressing one button and, about 50 seconds later, the espresso or coffee is steaming in the cup. The milk is ready in another 30 seconds or so.
The Capresso 3000 measures out the correct amount of coffee, grinds it according to specifications, tamps it into the filter, brews the espresso, adds water, for an Americano-style coffee, and then discards the used grounds into an easily removable tray. If you’d like an additional shot, it’s ready to go. The milk steamer never runs out of steam, since it’s run on a separate system, and the removable water tank holds 96 ounces of water. To insure that the Capresso 3000 always makes great-tasting coffee, it also comes with a water filter attachment, two sample water filters, six cleaning tablets, and water hardness test sticks. Oh, and one more thing–the espresso is superb, with a rich, heady cream that made me think I’d died and gone to Italy. –Julija Gelazis
Editor’s note: This item may arrive with water inside from the manufacturer’s pressure test. This is a normal occurrence and doesn’t point to a problem with the machine.
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